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The following types of telephones are available for guests, meeting and convention service and administrative staff. Please advise your Telecommunications Department or appropriate team members, if you need the use of a phone for your program.

Uploaded Files:

House Phones

  • Used for in-house call is free.
  • Used for local calls: price is $1.25 tax per phone call. After 60 minutes, $.10/per minute is applied.
  • Used for toll-free numbers: after 60 minutes, a $.50/minute is applied. After 30 minutes, an additional cost is applied.

DID Lines

The following are enhancements that can be added to a DID
Speaker Phone @ $150.00 per day, hardware rental only, price does not include phone line.


The installation fee is $75.00 plus daily/weekly/monthly rate plus price of all calls. DID lines can be used for Long Distance, minimal PC and fax can work as well.

Guest Room Calls

Type of Call Instructions                  Rates
Direct Dial-Bill to Room
EMERGENCY 9+911         No Charge
Room to Room No Charge
Local                                       9+Number           Local Rate   
$.10 per minute after 60 minutes
800/888/8xx toll free               9+1+Number        Toll Free 1st 60 minutes $.10 per minute thereafter
Long Distance                        9+1+Number         AT&T Operator assisted rate less 50%
International                          9+011+CC+CC+Number   AT&T Operator assisted rate (by country)
Local, Long Distance and International Calls will be billed to your account only when the call is answered.
Applicable Taxes will be added • Rates subject to change.
You may obtain free rate information at any time by dialing 9+00 and ask the AT&T Operator for the rate of an Operator Assisted Call. Hilton subscribes to AT&T Long Distance and Operator Services. Claro is our local carrier. You have the right to reach other long distance carriers from the telephone, and you may do so by dialing the access code provided by that carrier. Direct Complaints to:

Federal Communications Commission, FCC Enforcement Division;
CCB Room 6202; Washington, DC 20554.
State of New York Dept. of Public Service; 3 Empire State Plaza; Albany, NY  12223

Voice Mail

Voice Mail enables you to receive your messages when you are outside the hotel and even after you have checked out.

To hear messages, if the red light is flashing on your guest room telephone:
1. Lift the receiver
2. Press MESSAGE key.
3. Follow recorded instructions.
Should you require assistance while using Voice Mail, simply press the “*” key at any time.

Integrated Services Digital Network (ISDN)/T1 Speeds

Higher speed ISDN lines available (Inquire)
1.5 megabyte (options) (Inquire)

Video Teleconferencing

We have video conferencing equipment - can be installed in all public space rooms except the Boardroom and Board Dining room (Inquire).

©2019 Cendyn. All Rights Reserved.
Caribe Hilton | 1 San Geronimo Street, San Juan, Puerto Rico 00901 | 202 393 1000